On-Line Consultants can provide a complete or supplementary solution to your internal and customer-facing documentation, with the flexibility to fit in with your organisation. We can:
- Serve as an additional resource to an existing Technical Publications Group
- Handle complete technical documentation tasks which you can outsource entirely
Additional resource to existing Technical Publications Group
For example, Nortel Networks have used us continuously for the past twelve years as a significant extension to their in-house Technical Documentation Group. We use our own premises and equipment, bringing cost benefits to our client. We gather our own information from engineering/marketing sources, arrange progress meetings with our ultimate client within the organisation, and therefore exert the minimum strain on supervisory resources. We always keep our client up-to-date with regular draft deliveries and are used to complying with the most stringent deadlines.
Outsource a complete technical documentation task
If technical documentation is not your core activity, it is an ideal activity to contract out. On-Line Consultants are very comfortable managing the entire documentation requirements for some or all of your products. We can plan document deliveries according to your project plans and will report progress according to your Quality Standards. We have managed projects with up to 50 handbooks very successfully (starting from nothing). We have reported to all levels within an Organisation, from Field Service Managers to Director level and have always been very aware that we must deliver first class documents on time - every time.